why is my printer offline?

   

 

 

  

Many a time it happens that your printer appears offline and it is not able to connect with your PC or device you are using for printouts. There are some recommended steps to be followed to get the printer back online these are:

 

1.            Check whether the printer is turned ON and connected correctly with Wi-Fi with your device.

2.            Then check the printer power cycle. Check all the possible knobs connected to the power, at times the wire gets loose and the current does not pass through and reach the printer.

3.            Then you can set your printer as the default printer.

4.            After that you should delete the print queue or the print command history from the printer memory.

5.            Reorganize the service that administers the printing queue.

6.            If reorganization does not work then you can remove and re-add your printer to your device.

7.            After making necessary changes and settings you should restart your PC.

 

In case these steps do not work out well to bring your printer offline to online mode then there are some additional steps to be followed these are:

 

 

Step 1: Set the default printer manually

 

Check that th4e default printer driver matches the printer that you are trying to set with the device. It’s compatibility with the windows version that your device has and if it needs an update then go for it.

 

Step 2: Carefully check the printer port and Windows services position

 

In case your printer uses WSD PORT then check its status and add TCP/IP Port if required.

 

Look for the control panel settings to view devices and printers connected and the compatibility.

 

Then right-click your printer, choose Printer Properties, and then click the Ports tab.

 

Ensure that your printer uses a WSD port. In case your printer does not use a WSD port, then you can skip to the next step

 

Step 3: Generate a manual IP connection (network connections only)

 

Make use of the printer IP address to physically connect to your printer. It is required if your printer is connected to router. Then you can print the network configuration page.

 

In case your printer has a control panel with a menu display then it will print a Network Configuration Page from the network settings or network setup menu.

In case your printer does not have a menu display, then it will print the Network Configuration Page with the help of printer control panel buttons.

 

At the Network Configuration Page, you will get the network status for the required network connection type whether it is wired or wireless.

 

Once the status shows as connected then continues with the required steps

You may be required to find the find the IP Address, Subnet mask, and Default Gateway for your network connection type if this step does not work well. You can open internet browser then type one of the URLs in the address field and click enter to open the printer EWS. In case it does not display then try with different browser.

 Now you can return to the window of devices and printers and press F5 key. Further click at the printer’s name to know the printer status.

 

In case you see online status then your printer is no longer offline or printeroffline

Hence the issue is resolved.